GENERAL TERMS
&
CONDITIONS OF USE AND SALE

Our website www.wearedesign.gr, hereinafter “the Website” is the website where the online shop with the brand name WeAre is hosted. The Website and online shop are owned and legally operated by the company under the name “Kalliopi Petrozeli - Petros Petrozelis G.P.” with the distinctive title “We are Project”, headquartered in Egaleo of Attica, 78 Palaias Kavalas street, Tax Identification Number 801299607 of the A Tax Office of Peristeri, Registration Number at the Hellenic Business Registry 153850402000 (Chamber of Commerce and Industry of Athens), telephone number +30 2105982370, hereinafter referred to as “WeAre” or "Company" or “we”.

The stated terms of use, the current prices of the site, the delivery and communication details and the change-return policy govern the agreement and are elements of the sale contract between the two parties, on the one hand the Company, on the other hand you as buyer of our products. Please read these terms carefully before each purchase because they are subject to revision and periodic updating. We retain the right to amend at our sole discretion these terms at any time, of course within the legal and ethical limits. Changes that take effect after the registration of your order do not affect it, unless there is an obligation imposed by law. For any clarification regarding the terms herein, please feel free to contact us keeping in mind that any clarification or information with reference to the Terms and Conditions does not affect or supplement the relevant terms since it is given for the sake of helping you understand.

The site is available for your personal use and not for commercial purposes. The visitor is responsible for the legal and proper use of the site and the company reserves the right to deny access, temporarily or permanently, in case of violations.

Furthermore, we retain the right at any time, without prior notice or justification, to postpone, terminate or delay any service provided herein or to stop selling the products offered through our online shop.

1. General Information

All information included in the Website and our online shop is true, accurate and up to date. However, its accuracy is subject to technical or typographical errors that couldn’t have been foreseen or detected or have been caused due to force majeure events.

2. Communication - Newsletter

When you use our website you agree that we may communicate with you by digital means (email, social media, etc) or by telephone, if provided. Your subscription to our newsletter is not mandatory in order you to navigate our website and buy our products. However, if you do so, you may receive advertising material directly to your email address as your subscription is considered as consent to receive such information. We bare no responsibility if some of our emails are not delivered to your email address, although we get all the necessary actions for this reason, or if they end up in the spam file of your email. If you no longer want to receive our newsletter, you may unsubscribe from our mailing list at any point without having to justify your option.

3. Advertisement

We retain the right to advertise our website and products in other websites or by social media and use cookies for this reason. We also retain the right to host ads of third parties in our website which may lead to third-party websites. We take all the necessary actions from our side to ensure that these ads do not contain any illegal, offensive or false material or content. In any case we cannot guarantee the legality and appropriateness of the ads and retain the right to decline any ad considered unsuitable at our sole discretion.

4. Social media

You may follow our company on social media and interact with us by these means. Our products and services offered through our social media are governed by the present terms and policies. Further interaction on social media is not controlled by us and we bare no relevant responsibility. For this reason you should read carefully the terms and policies of each social media you use.

5. General terms and conditions

You may order our clothes or accessories through our online shop or by telephone. All information related to the products displayed on our online store is true, accurate and up to date and the photos are true and realistic. However, it is subject to technical errors and malfunctions, which may not be foreseen or checked or due to force majeure events out of our control. As far as the availability of our products is concerned, we take all necessary actions to ensure that this information is accurate.

We reserve the right to choose the products we sell through our online shop and to remove or replace some of them without prior notice. Same applies to the price of the products, sales or invoice processing.

All Products are displayed and offered to you only for personal use and not for commercial purposes.

6. Personal account

Your registration as a member in our online shop is not a prerequisite for placing an order. However, if you have an account you may have access to all your previous orders, to your wish list and you will also enjoy special privileges as member of WeAre.

You may create an account fast and easily, either signing using your Facebook account details or your Google account details or by submitting your email and a password. If you sign up using your Facebook account details you should give us the permission to have access to all those information you have already provided to Facebook. If you sign up using your Google account details you should give us the permission to have access to all those information you have already provided to Google.

Your registration as a member is free and personal and you bear the responsibility for the accuracy of personal data you provide us. In order to be informed about how we collect and process your data, please read carefully our Privacy Policy. In case your data change, you should notify us as soon as possible. You may contact us and ask your account to be erased at any time.

7. Placing an order

You may place orders at any time and day with no exclusion. In order to buy products through our Website you will be asked to fill in the data entry form your personal information such as your name, phone number, address, e-mail address or additional details, such as your tax number in case you ask for a commercial invoice. You may also place an order by telephone. In this case you should describe the product desired in detail and provide us the payment details and delivery information. For your safety and proper examination of your orders all calls are recorded.

Once you complete the purchase, you promise and guarantee that the billing details you entered are valid and correct in order the payment to be executed correctly after the acceptance of your order. By placing an order, you confirm that you are liable for the charge and the holder of the information you entered, such as a debit or credit card. If you are a minor under the age of 15 years old, the transaction is only possible with the consent of the adult acting as your legal representative.

Your order is completed on the My Cart page. In the Mini Cart menu (at the right) you can make as many changes as you want, such as removing products or managing the amount of them using the minus or plus keys. The changes take effect immediately. Alternatively you can visit the My Cart page by clicking "View Cart" on the Mini Cart menu.

In order to calculate the final amount of your order, click on the "Estimate Shipping", choose your country and click Update. At this point you can enter any discount codes you are entitled to, in the "Enter a Promo Code" box. You can also add any note, instruction or special request at the "Add a Note" box. When you are sure of your order, select "Checkout".

In the next step you will be asked to fill the necessary information in the form with the title "1 Shipping Details", such as your Email for order confirmation, your First and Last name, your Address, your City, your Country, your Zip/Postal Code and your Telephone. There is an extra box where you can add any Additional Information depending your order and shipping. When you complete this step, select "Continue".

In the next step you will be asked to choose your "Delivery Method". In some cases we offer only one delivery option that will be already selected. When you complete this step, select "Continue".

Then choose the "Payment" method that serves you most among the following;

• Credit / Debit / Prepaid bank card through redirection to the secure system of Stripe.
  All card payments are processed through Stripe's electronic payment platform and use TLS 1.1 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.

• PayPal through redirection to the secure Paypal environment.

If the billing information is different from the shipping information, click on the "Billing Address" option and fill the address where you want the product to be invoiced.

At last, you should review the order details, and when you're ready accept the Terms and Conditions of our online shop and select "Place Order". After completing your order you will receive a confirmation email with all the details of the transaction and once your order is delivered to the courier company you will receive a second email including its tracking number.

Our company reserves the right to cancel the order if one of the following occurs:
- Payment is not approved.
- It is impossible to send the products to the area where you live.
- You have not agreed to the terms and agreements of the site.
- One or more products had an incorrect price due to a typographical error or were not available or the system is not available or updated due to technical reasons.

In general every order is meteoric until its acceptance by our company and depends on the availability of our products. If we notice that some of the products are not available or there is an unexpected delay in the delivery of your order we will contact you using the details you have provided us in order to agree with you the partial execution or cancellation of your order. If we do not manage to reach you within two (2) working days we will cancel your order automatically and refund you. In case your order will be executed partially, we will return you the correspondent amount within ten (10) working days.

In case you want to cancel your order, you must notify us within one (1) hour of its registration by sending an email to info@wearedesign.gr or calling us at +30 2105982370 (Monday-Friday 09:00-17:00). You will receive an email from us and you will be informed once the price has been credited to your card or account.

8. Prices

Since our company is headquartered in Greece, all transactions are made in Euro (€) and the charges of your account or card are executed in Euros. In case your card or account is not in Euro, the final charge amount will be calculated based on the exchange rate on the day of debiting your card or account. Please note that if the product is bought in a country with a different currency, exchange rate fluctuations and bank charges may change the amount you will be charged.
Our company reserves the right to change the prices of products at any time without prior notice.
All listed prices include a 24% VAT charge.

9. Shipping

We ship orders to all EU countries, US states and territories, as well as all other countries.

Most orders will ship out within one (1) to two (2) days of ordering (we do not ship orders on Saturdays, Sundays, or holidays). Keep in mind that the orders placed until 13:00 (Greece local time) are processed the same or the next working day while the orders submitted after 13.00 on Friday (Greece local time) or during the weekend are processed on Monday morning. The above time frame may not be applicable in force majeure cases.

Shipping to Greece
All shipments are executed by ACS or BoxNow courier company. Shipments within Attica are executed within one (1) to two (2) working days, while for the rest of the Greek network (continental or island destinations) are executed within one (1) to three (3) working days.
The shipping cost is 4,00€ by ACS and 2,00€ by BoxNow.
For orders over 100,00€ shipping is free (not valid during sale periods).

Shipping to Cyprus
All shipments are executed by ACS or BoxNow courier company. Shipments to Cyprus are executed within one (1) to four (4) working days.
The shipping cost is 25,00€ by ACS and 8,00€ by BoxNow.
For orders over 100,00€ shipping is free (not valid during sale periods).

Shipping to European Countries
Shipments to foreign countries are executed by DHL courier company. Shipments are executed within three (3) to seven (7) working days.
The shipping cost is 25,00€.
For orders over 200,00€ shipping is free (not valid during sale periods).

International Shipping
Shipments to foreign countries are executed by DHL courier company. Shipments are executed within three (3) to ten (10) working days. The shipping cost is 50,00€. Orders may ship in multiple packages.
Non European Union customers are subject to additional charges that may arise from exchange rate differences, customs clearance, import duties, product restrictions and other local requirements for which our company bears no responsibility.

We take all necessary actions for the proper and due delivery of our products. However, we may not be able to deliver them to you if the product has not been delivered to us by our suppliers in time due to unforeseeable delays or because the product is not in stock or due to force majeure cases. In this case we will contact you to arrange the execution of your order. If you decide to execute your order partially, we will refund you for the relevant amount.

Our company reserves the right to change the prices of products at any time without prior notice.

10. Liability upon delivery

Our company insures every purchased product from the moment of the purchase until you receive it and is responsible for its delivery.

In case the order is not delivered due to the carrier’s fault, our company may deliver the order within three (3) working days without charging the customer.

In case you receive an order with a damaged packaging, the company does not take responsibility for the damage. Please contact us to find out the alteration and replace your order. In addition, the company does not take responsibility for deliveries that are not executed due to force majeure.

All products are delivered to the address you declared as shipping address so the company bears no responsibility if a product is not delivered to incorrectly registered data. If your order is returned to us because you did not receive it or because the courier company or the post office failed to complete the delivery after two (2) efforts, we can resend the order if you request it. In this case you will be charged any new shipping costs.

11. Right of Withdrawal

You have the right to withdraw unjustifiably from the contract of sale of our products within fourteen (14) calendar days by the day of receiving it. In order to exercise the right of withdrawal, you must inform us regarding your decision to withdraw from this contract by writing an express statement before the expiration of the above 14-day period. It is important for the withdrawal that you return the product in unworn, unwashed and original-factory condition, with its original tags, complete packaging and accompanying documents, just like before it was sold. You can fill the withdrawal form that you will find in your parcel and in the menu of our site and include it in the package to be returned or send it to our email address. In order the product to be returned, the original purchase document, retail receipt or invoice may also be presented by the person who purchased the product.

If you withdraw from the contract of sale, we will refund the money corresponding to the value of the products you have chosen. You bear the costs of sending the products to our company. If you choose the courier company ACS, which we cooperate with, the shipping costs are 3.00 €. If you choose any other company, the shipping costs will be determined by the respective pricing policy of the courier company you will choose. Any interbank transaction costs are equally divided between the customer and the company.

Refunds are performed as soon as possible and in any case within fourteen (14) days from the day we receive the product. They are executed by the same means of payment you used for the initial transaction unless there is an express agreement to the contrary between you and the company.

12. Changes - Returns

At WE ARE, we want every customer to be happy and completely satisfied with our products. If you experience any issue with your order, we will be happy to work with you to resolve it, as we are committed to providing the highest level of customer satisfaction. 

We accept returns within fourteen (14) calendar days from the date your parcel is delivered. To be eligible for a return, the product must be in the same condition as when you received it. It must be unworn, unwashed, unaltered in any way, and returned with its original tags attached, in its original packaging, and accompanied by all related documentation.

We recommend that all customers must carefully inspect their clothing and accessories upon delivery, and before removing any tags, to ensure there are no defects. When trying on our products, please take care to avoid contact with anything that may damage or stain them, such as perfume, deodorant, makeup, jewellery, etc.

Steps for Returning Products:

1. Complete the Return Form, providing your order number and all the required information.

2. Include a photocopy or the original proof of purchase (retail receipt or invoice) together with the Return Form.

3. Place the product(s) you wish to return, together with the Return Form, in the original shipping packaging or any other sturdy packaging. Securely close the parcel and seal it with packing tape before shipping.

Returns from Greece

please return the parcel using the same courier company that delivered your original order.

ACS Courier: Call ACS at +30 210 819 0000 to arrange a pick-up from your address, or drop off the parcel at your nearest ACS location. If requested, please select "Receiver Pays" as the shipping charge option.

BoxNow: Visit your nearest BoxNow Locker and enter the 10-digit parcel number (not the 6-digit PIN you received by text message) to open the locker. Place the parcel inside and close the locker securely.

Using any other courier company: The cost of returning your order via any courier other than ACS or BoxNow is your sole responsibility. Parcels sent with receiver charges will not be accepted.

Returns from Cyprus and EU Countries

Please contact us for instructions on how to return your product/s. Sale items are not eligible for refunds and may only be exchanged for other sale items or products from the current collection. If there is a price difference between the exchanged products, the customer is responsible for paying the difference.

Returns from rest-of-the-World Countries

Please contact us for instructions on how to return your product/s. You must clearly mark the parcel with "No Commercial Value" as the contents description on all shipping documents required by the carrier. Shipping costs, customs duties, and any additional charges are the responsibility of the customer. Sale items are not eligible for refunds and may only be exchanged for other sale items or products from the current collection. If there is a price difference between the exchanged products, the customer is responsible for paying the difference.

PRODUCT EXCHANGES

You may request an exchange for your product if:

1. You wish to change your selection. You may exchange your product for a different size, a different variant, or another product. Exchanges are processed only after we have received the returned item and are subject to stock availability.

To ensure the availability of your preferred item, we recommend placing a new order for the product you wish to receive. Then, follow the return instructions to send the original product back to us. Once we receive your return, we will process a refund using your original payment method. You will not be charged for returning the original product; however, you will be charged the shipping cost of the new order. For further information, please contact us.

2. You received the wrong product. If we have sent you the wrong product or order, we will take full responsibility for replacing it and shipping the correct item to you at no additional cost. The replacement will be dispatched as soon as possible.

3. You received a defective product. If you receive a defective item, we will replace it at no additional cost.

Once we have received the defective product, the replacement will be processed within three (3) business days. If the same product is no longer available, you will receive a full refund without delay.

REFUNDS

You may request a refund for any reason within fourteen (14) calendar days from the date your parcel is delivered.

To request a refund, please follow the return instructions above and mark the relevant section on the Return Form. Once we have received your parcel and completed our quality inspection, we will process your refund using your original payment method. Please allow 1–2 business days for the refunded amount to appear in your bank account or PayPal account. Please note that the original shipping costs and any Cash on Delivery (COD) fees are non-refundable. In addition, the cost of returning the product is the customer's responsibility and will be deducted from your refund amount.

Returns via ACS courier, within Greece, the return shipping fee is €4.00 and will be deducted from your refund amount.

Returns via BoxNow, within Greece, the return shipping fee is €2.00 and will be deducted from your refund amount.

If your original payment method was Cash on Delivery (COD), you will need to provide us with your bank account details so that we can process your refund. Our company holds accounts with Piraeus Bank and Eurobank. To help us process your refund more efficiently, we kindly ask that, where possible, you provide an account with one of these banks. If you choose to receive your refund to an account with a different bank, any interbank transfer fees will be borne solely by the customer and will be deducted from your refund amount.

For any further assistance do not hesitate to contact us via email at info@wearedesign.gr or via telephone +30 210 5982370.

Note: We reserve the right to refuse returns if the as above conditions are not met. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability.

13. Copyright

All the content of the website, including images, photos, drawings, codes and products are our company’s intellectual property and are protected under the relevant provisions of national law and in particular the provisions of Law under the number 2121/1993, as amended and in force, European law and international conventions. All intellectual property rights of this online store belong to our company or to third parties who have legally granted us their use and represent us or are represented by our company. It is forbidden to copy, reproduce and retransmit material of the website, without a prior written permission of the company or any other legal owner. The appearance of the material on the website should in no way be understood as a transfer or assignment of a license or right to use it.

14. Applicable law - Jurisdiction - Dispute resolution

All transactions carried out through our website follow and are harmonized with the International and European Law that regulates issues related to e-commerce, as well as by Law under the number 2251/1994 regarding consumer’s protection, as amended and in force. All information related to our customers' personal information is confidential and is secured by protocols so that the user is safe throughout the use of our website. The Courts of Athens are competent for the resolution of any disputes that will arise from the contractual relations between the Company and the user-consumer or a third party.

15. Alternative Dispute Resolution

According to the 2013/11/EC Directive, which was incorporated in Greece with the Common Ministerial Decision under the number 70330/2015, the possibility of electronic consumer dispute resolution is now provided through the Alternative Dispute Resolution (ADR) procedure throughout the European Union. If the user is a consumer, meaning a natural person who acts outside the professional capacity and faces any problem with a purchase made from our website can initiate the ADR process through the single all-Union platform for electronic dispute resolution (ADR platform) available at

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

16. Corporate responsibility

Our company does not bear any responsibility or obligation to compensate for any damage resulting from inability to provide support services and does not guarantee that the service will be uninterrupted or no technical error will occur.

17. User Responsibility

The responsibility for the general use of the website and for the content of the transactions belongs exclusively to the user. Any illegal use of the website automatically leads to termination of the services provided without any notice and may initiate appropriate legal proceedings if necessary. The user expressly acknowledges that he does not use this website for illegal collection or storage of data, sending, publishing or transmission of illegal content or content that violates patents, trademarks, distinctive titles, trade secrets, company’s copyright or a third party’s rights.

18. Code of Conduct

The function of the store is governed by the current Code of Ethics for e-commerce. (https://www.greekecommerce.gr/vivliothiki/kodikas-deontologias/)