SHIPPING INFORMATION

Most orders are dispatched within one (1) to two (2) business days from the date they are placed (we do not dispatch orders on Saturdays, Sundays, or public holidays). Please note that orders placed by 1:00 p.m. (Greece local time) are processed on the same or the next business day. Orders placed after 1:00 p.m. on Friday (Greece local time) or during the weekend are processed on Monday morning. The above timeframes may not apply in cases of force majeure.

Shipping within Greece

via ACS courier

Delivery time: 1-4 business days
Cost: €4.00 / Free shipping on all orders over €100 (not valid during sale periods)
Note: For all orders made using Cash on Delivery (COD) as the payment method, a fixed surcharge of €2.00 applies, regardless of the order value.

via Box Now

Delivery time: 1-4 business days
Cost: €2.00 / Free shipping on all orders over €100 (not valid during sale periods)

Shipping to Cyprus

via ACS courier

Delivery time: 1-4 business days
Cost: €25.00 / Free shipping on all orders over €100 (not valid during sale periods)
Note: For all orders made using Cash on Delivery (COD) as the payment method, a fixed surcharge of €2.00 applies, regardless of the order value.

via Box Now

Delivery time: 1-4 business days
Cost: €8.00 / Free shipping on all orders over €100 (not valid during sale periods)

Shipping to European Countries

via DHL

Delivery time: 2-7 business days
Cost: €25.00 / Free shipping on all orders over €200 (not valid during sale periods)

International Shipping:

via DHL

Delivery time: 3-15 business days
Cost: €50.00
(Orders may be shipped in multiple parcels.)
Note: Customers outside the European Union may be subject to additional charges arising from exchange rate differences, customs duties, import taxes, product restrictions, and other local requirements. These charges are the sole responsibility of the customer, and our company accepts no liability for them.

RETURNS INFORMATION

At WE ARE, we want every customer to be happy and completely satisfied with our products. If you experience any issue with your order, we will be happy to work with you to resolve it, as we are committed to providing the highest level of customer satisfaction. 

We accept returns within fourteen (14) calendar days from the date your parcel is delivered. To be eligible for a return, the product must be in the same condition as when you received it. It must be unworn, unwashed, unaltered in any way, and returned with its original tags attached, in its original packaging, and accompanied by all related documentation.

We recommend that all customers must carefully inspect their clothing and accessories upon delivery, and before removing any tags, to ensure there are no defects. When trying on our products, please take care to avoid contact with anything that may damage or stain them, such as perfume, deodorant, makeup, jewellery, etc.

Steps for Returning Products:

1. Complete the Return Form, providing your order number and all the required information.

2. Include a photocopy or the original proof of purchase (retail receipt or invoice) together with the Return Form.

3. Place the product(s) you wish to return, together with the Return Form, in the original shipping packaging or any other sturdy packaging. Securely close the parcel and seal it with packing tape before shipping.

Returns from Greece

please return the parcel using the same courier company that delivered your original order.

ACS Courier: Call ACS at +30 210 819 0000 to arrange a pick-up from your address, or drop off the parcel at your nearest ACS location. If requested, please select "Receiver Pays" as the shipping charge option.
BoxNow: Visit your nearest BoxNow Locker and enter the 10-digit parcel number (not the 6-digit PIN you received by text message) to open the locker. Place the parcel inside and close the locker securely.
Using any other courier company: The cost of returning your order via any courier other than ACS or BoxNow is your sole responsibility. Parcels sent with receiver charges will not be accepted.

Returns from Cyprus and EU Countries

Please contact us for instructions on how to return your product/s. Sale items are not eligible for refunds and may only be exchanged for other sale items or products from the current collection. If there is a price difference between the exchanged products, the customer is responsible for paying the difference.

Returns from rest-of-the-World Countries

Please contact us for instructions on how to return your product/s. You must clearly mark the parcel with "No Commercial Value" as the contents description on all shipping documents required by the carrier. Shipping costs, customs duties, and any additional charges are the responsibility of the customer. Sale items are not eligible for refunds and may only be exchanged for other sale items or products from the current collection. If there is a price difference between the exchanged products, the customer is responsible for paying the difference.

All returns should be sent to the following address:

WE ARE
Palaias Kavalas 78
12242, Egaleo
Athens
Greece
+30 2105982370

Note: We reserve the right to refuse returns that do not comply with the above conditions.

PRODUCT EXCHANGES

You may request an exchange for your product if:
1. You wish to change your selection. You may exchange your product for a different size, a different variant, or another product. Exchanges are processed only after we have received the returned item and are subject to stock availability.
To ensure the availability of your preferred item, we recommend placing a new order for the product you wish to receive. Then, follow the return instructions to send the original product back to us. Once we receive your return, we will process a refund using your original payment method. You will not be charged for returning the original product; however, you will be charged the shipping cost of the new order. For further information, please contact us.
2. You received the wrong product. If we have sent you the wrong product or order, we will take full responsibility for replacing it and shipping the correct item to you at no additional cost. The replacement will be dispatched as soon as possible.
3. You received a defective product. If you receive a defective item, we will replace it at no additional cost.
Once we have received the defective product, the replacement will be processed within three (3) business days. If the same product is no longer available, you will receive a full refund without delay.

REFUNDS

You may request a refund for any reason within fourteen (14) calendar days from the date your parcel is delivered.
To request a refund, please follow the return instructions above and mark the relevant section on the Return Form. Once we have received your parcel and completed our quality inspection, we will process your refund using your original payment method. Please allow 1–2 business days for the refunded amount to appear in your bank account or PayPal account. Please note that the original shipping costs and any Cash on Delivery (COD) fees are non-refundable. In addition, the cost of returning the product is the customer's responsibility and will be deducted from your refund amount.
Returns via ACS courier, within Greece, the return shipping fee is €4.00 and will be deducted from your refund amount.
Returns via BoxNow, within Greece, the return shipping fee is €2.00 and will be deducted from your refund amount.

If your original payment method was Cash on Delivery (COD), you will need to provide us with your bank account details so that we can process your refund. Our company holds accounts with Piraeus Bank and Eurobank. To help us process your refund more efficiently, we kindly ask that, where possible, you provide an account with one of these banks. If you choose to receive your refund to an account with a different bank, any interbank transfer fees will be borne solely by the customer and will be deducted from your refund amount.

For any further assistance, please do not hesitate to contact us by email at info@wearedesign.gr or by telephone on +30 210 5982370.