SHIPPING & RETURNS
We ship orders to all EU countries, US states and territories, as well as all other countries.
Most orders will ship out within one (1) to two (2) days of ordering (we do not ship orders on Saturdays, Sundays, or holidays). Keep in mind that the orders placed until 13:00 (Greece local time) are processed the same or the next working day while the orders submitted after 13.00 on Friday (Greece local time) or during the weekend are processed on Monday morning. The above time frame may not be applicable in force majeure cases.
Shipping to Greece:
Delivery time: 1-2 working days via ACS or DHL
Cost: 3.00€ / FREE shipping on all orders over 100€
Shipping to the European Union:
Delivery time: 3-7 working days via DHL
Cost: 19€ / FREE shipping on all orders over 200€
(Orders may ship in multiple packages)
Delivery time: 3-15 days via DHL
(Orders may ship in multiple packages)
Non European Union customers are subject to additional charges that may arise from exchange rate differences, customs clearance, import duties, product restrictions and other local requirements for which our company bears no responsibility.
We take all necessary actions for the proper and due delivery of our products. However, we may not be able to deliver them to you if the product has not been delivered to us by our suppliers in time due to unforeseeable delays or because the product is not in stock or due to force majeure cases. In this case we will contact you to arrange the execution of your order. If you decide to execute your order partially, we will refund you for the relevant amount.
Changes - Returns
We at WE ARE want each of our customers to be happy and satisfied with our products. If you face any problem with your order we will be pleased to work with you, as we strive for the highest level of customer satisfaction.
How to return:
We accept returns within fourteen (14) calendar days from the arrival date of your package.
Please note that all exchanges and returns can only be processed for products in unworn, unwashed and original-factory condition, with their original tags, complete packaging and accompanying documents. Also they should be executed within the time frame stated below. We strongly advise all customers to check garments and accessories thoroughly upon delivery and before removing any attached tags and labels. Upon fitting our products please take care that they do not get in touch with anything that may harm them, such as perfumes, deodorant, make up, jewellery etc. Once you decide to return or exchange a product you should place it in the original shipping box or any other solid packaging, close the packaging and tape securely.
Please note that we will only accept returns via ACS or DHL as we must always have a tracking number. Any returns proceeded differently, will not be taken into consideration (no refund).
These are the steps for returning your item/-s:
1. Please fill out your Return Form, with the order number and whether you want a refund or an exchange, and put it inside the package.
2. Add the original purchase document, retail receipt or invoice inside the package.
3a. If you live in Greece please send the item/-s you want to return via the ACS courier company.
Contact ACS at +30 2108190000 in order to request a pick-up from your place or drop-off the package at your nearest ACS store. If you are asked, select the recipient to be charged.
3b. If you live in any other country please send the item/-s you want to return via DHL courier company.
Contact DHL in order to request a pick-up from your place or drop-off the package at your nearest DHL store. You will find the DHL Return Label inside your package. Please attach it to the outer part of the package you are going to return. If you are asked, select the recipient to be charged.
4. For international returns please mark clearly upon the parcel “No commercial value” as description of contents on all paperwork provided by your chosen carrier.
Courier expenses, customs and any other costs that might occur for the returned product are payable by the customer. Products in sale are not refundable and can only be exchanged with other products in sale or products from the current collection. Customer is responsible for covering any difference in prices between the two products.
You can request product exchange:
If you wish to change your choice. Exchanges can be asked for a different size, different variation request or another product.
Please place a new order for the new item/-s you want, in order to secure their availability. Then follow the above steps for returning your item/-s. After we receive your package we will process a refund in your original payment method. Note that the amount might take 1-2 working days to be visible in your bank or Paypal account. Also, note that you will not be charged the shipping cost of the returned package. But you will be charged the shipping cost for the new order.
If you received a wrong order. In the rare case that We Are sends an incorrect order, we will assume full responsibility for the replacement and delivery of the correct product to the customer within three (3) working days.
If you received a defective product. In this case, we will replace it at our expense, unless such action is impossible or requires disproportionate costs for our company. After we receive the defective product, we will replace it within three (3) working days. If the same product is not available, you will receive a full refund as soon as possible.
You can request refund:
For any reason within fourteen (14) calendar days from the arrival date of your package. If you request a refund please follow the above steps for returning your item/-s. After we receive your package and undertake a quality control, we will process your refund in your original payment method. Note that the amount might take 1-2 working days to be visible in your bank or Paypal account. Also, note that you will be charged the shipping costs for the whole process and won't be refunded.
For any further assistance do not hesitate to contact us via email at firstname.lastname@example.org or via telephone +30 210 5982370.
Note: We reserve the right to refuse returns if the as above conditions are not met. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability.
Please send all returns to:
Palaias Kavalas 78
Get the return & exchange form here.