SHIPPING & RETURNS
Most orders will ship out within one (1) to two (2) days of ordering (we do not ship orders on Saturdays, Sundays, or holidays). It is possible that some orders may take 24-48 hours to process.
We ship orders to all EU countries, US states and territories, as well as all other countries.
Shipping to Greece:
Delivery time: 1-2 working days
Cost: 3.00€ / FREE shipping on all orders over 100€
Shipping to the European Union:
Delivery time: 5-7 working days
Cost: 15€ / FREE shipping on all orders over 200€
(Orders may ship in multiple packages)
Delivery time: 10-15 days
(Orders may ship in multiple packages)
Non European Union customers are subject to additional charges that may arise from exchange rate differences, customs clearance, import duties, product restrictions and other local requirements for which our company bears no responsibility.
Keep in mind that the orders placed until 12:30 (Greece local time) are processed the same or the next working day while the orders submitted after 12.00 on Friday (Greece local time) or during the weekend are processed on Monday morning. The above time frame may not be applicable in force majeure cases
We take all necessary actions for the proper and due delivery of our products. However, we may not be able to deliver them to you if the product has not been delivered to us by our suppliers in time due to unforeseeable delays or because the product is not in stock or due to force majeure cases. In this case we will contact you to arrange the execution of your order. If you decide to execute your order partially, we will refund you for the relevant amount.
Liability upon delivery
Our company insures every purchased product from the moment of the purchase until you receive it and is responsible for its delivery.
In case the order is not delivered due to the carrier’s fault, our company may deliver the order within three (3) working days without charging the customer.
In case you receive an order with a damaged packaging, the company does not take responsibility for the damage. Please contact us to find out the alteration and replace your order. In addition, the company does not take responsibility for deliveries that are not executed due to force majeure.
All products are delivered to the address you declared as shipping address so the company bears no responsibility if a product is not delivered to incorrectly registered data. If your order is returned to us because you did not receive it or because the courier company or the post office failed to complete the delivery after two (2) efforts, we can resend the order if you request it. In this case you will be charged any new shipping costs.
Changes - Returns
We at We Are want each of our customers to be happy and satisfied with our products. If you face any problem with your order we will be pleased to work with you, as we strive for the highest level of customer satisfaction. Along with your order, you may find an exchange/refund form that should be submitted upon such requests. Please note that all exchanges and returns can only be processed for products in unworn, unwashed and original-factory condition, with their original tags, complete packaging and accompanying documents. Also they should be executed within the time frame stated below. We strongly advise all customers to check garments and accessories thoroughly upon delivery and before removing any attached tags and labels. Upon fitting our products please take care that they do not get in touch with anything that may harm them, such as perfumes, deodorant, make up, jewellery etc. Once you decide to return or exchange a product you should place it in the original shipping box or any other solid packaging, close the packaging and tape securely.
We accept returns within fourteen (14) calendar days from receiving the original order. Please fill out your return note, with the order number and whether you want a refund or an exchange and make sure that your return note and your receipt are placed in your parcel. You may also send the return note by email to us. In order the exchange or return to be executed, you may also need to present the original purchase document, retail receipt or invoice.
If you live in Greece or Cyprus please send the item/-s you want to return by the ACS courier company or any other courier company of your choice (except post).
If you live in any other country please send the item/-s you want to return by post.
For international returns please mark clearly upon the parcel “No commercial value” as description of contents on all paperwork provided by your chosen carrier.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods. In case of dispute, we also recommend you retain the proof of shipment.
Courier expenses, customs and any other costs that might occur for the returned product are payable by the customer. Products in sale are not refundable and can only be exchanged with other products in sale or products from the current collection. Customer is responsible for covering any difference in prices between the two products.
You can request product exchange:
If you wish to change your choice. Exchanges can be asked for a different size, different variation request or another product of equal or greater value than the purchased one. For product exchanges of greater value than the original order value, we will contact you to cover the price difference.
After we receive the product and undertake a quality control, you will receive by e-mail a discount code equal to the value of the product (credit balance). Then you may place a new order with the product you want and submit the discount code. You will be charged the shipping costs for the whole process.
If you received a wrong order. In the rare case that We Are sends an incorrect order, we will assume full responsibility for the replacement and delivery of the correct product to the customer within three (3) working days.
If you received a defective product, In this case, we will replace it at our expense, unless such action is impossible or requires disproportionate costs for our company. The replacement can be requested within fourteen (14) calendar days from the day that you received it after completing the special return form that will be found on the package of your order and include it in the package to be returned or send it to our email address. After we receive the defective product, we will replace it within three (3) working days. If not available, you will receive an informational email from us regarding the shipment as soon as possible. For any further assistance do not hesitate to contact us via email at email@example.com or via telephone +30 210 5982370.
Note: We reserve the right to refuse returns if the as above conditions are not met. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability.
Please send all returns to:
Palaias Kavalas 78
Get the return & exchange form here.